I can't say enough about these folks. We recently purchased this home. I was doing some minor repairs on the kitchen sink. When I shut off the water to the kitchen. I was not aware that the shut off valves didn't work. The water kept coming through and was slowly flooding under our kitchen sink. I reached out to Jerms and Dawn was a rock star! She knew we were in a bind and was able to get someone out with in 30 mins. Eric was very friendly and very educated. He was not only able to help with fixing the shut off valves in the basement, he also installed them in the kitchen. He then was able to fix the attempt I was making of updating the plumbing that was corroded and we are as good as new. Thank you so much for being so quick and helping us out when we were in a bind.
I called Jerm's late last week after having a leak in our hot water heater. I spoke with Stephanie, who was able to have someone sent to us the same day! Travis came to our house, inspected the hot water heater and told us that we needed a new unit. He made sure that we had our questions answered, and provided quotes during his visit. We had the unit installed 3 business days later, with a holiday weekend sandwiched in between. Very happy with everything that we have received from Jerm's. I'd highly recommend them!
Our technicians did a great job and were very professional. We will be using Jerms again.
Very professional polite and helpful.
Very quick to come out and give an estimate when our water heater broke. Able to come by the next day and replace it. Very knowledgeable staff, friendly, and did a great job. Definitely using them for future plumbing problems
Zach took the time to thoughtfully diagnose our plumbing problem. In an old house that can be challenging. He fixed the problem, He is a skilled knowledgeable professional who goes above and beyond. Jerm provides great service and we recommend them highly
Eric did an excellent job! Next I won’t wait so long to have a job done. Thank you.
Kevin was great--he came the day we found the problem to diagnose it, explained our options clearly, and was friendly and personable too. We always have a great experience with Jerm's, and working with Kevin on replacing our hot water heater was no exception.
Jerm's Plumbing and Heating is such a pleasure to work with from the follow through in the office to the service provided by Travis Nugent. They are professional, responsive and do quality work. I highly recommend them.
I had a great experience this afternoon. Not only did Eric fix the problem with my washer, but he found the cause of the leak in my kitchen faucet. There was a fair and open discussion of the price for the replacement piece in the kitchen.
At the start of the pandemic Jerm's crew installed a mini-split (heat pump) for us. Great, efficient crew coordinating with the equipment drop off, electrician and plumbers/HVAC specialists.After recently installing solar, I had them service my propane boiler and on Jeremy suggested upgrading to a hybrid hot water tank to take advantage of all of the electricity we've been generating. Great idea so I had them back to install a highly efficient hybrid hot water tank from Rheem.Once again Jeremy and Travis did a professional job. They even spotted and replaced a part in the old plumbing that looked suspect.When you want something done right, call the pros and these guys are it.
We had an amazing experience with Jerm’s — Zach Fournier was our technician and I cannot speak highly enough about his work and professionalism. Highly recommend!!
Excellent in all respects…difficult leak which had been seemingly impossible to fix was stopped completely.
Extremely professional and high quality work.
This was our first time using Jerm's for our plumbing needs and we were very pleased. Eric was very professional and courteous and did an excellent job resolving our plumbing problems and Dawn was very helpful in scheduling our appointment and emailing/texting us with updates. Based on this experience we would highly recommend Jerm's for your plumbing needs!Jim & Sandy Symonds
My first interaction with Jerm's was with Stephine who answered the phone. She was very polite and professional, and helped me schedule a tech to come out and see why my water wasn't running. She was able to get me a tech quickly, and Eric showed up promptly at the time he was slated to arrive. Eric was very polite, and attentive, and was able to troubleshoot my issue confidently. He offered several different choices for repairs, and upgrades, and showed me detailed quotes for each. I chose to replace the water tank and associated hardware, which he did quite expertly. The before and after pictures are night and day. I will definitely look to using Jerm's again in the future, and would recommend them to anyone looking for a good plumber.
From beginning to end we knew we were in good hands. Courteous and knowledgeable installers got the job done on time, and it looks like a work of art.
Excellent work! Thank you for a job well done.
My wife and I are both VERY satisfied with Zack's installation of a corner shower to replace our old claw foot tub and a new ADA compliant toilet. We were both pleased with his quality workmanship and attention to details. We highly recommendJerm's Plumbing and Heating, Inc.
Prompt and satisfactorily solved issue. THANKS!
After calling a local business that installs heat pumps and being told that they are booking 18-24 months out and new clients should "feel free to call back in 6 months" just to talk with someone, I did a little more calling and found out that Jerm's installs heat pumps. I was able to talk with Travis right away. He took some measurements and pictures, conferred with an electrician and actually was able to start the installation that day! Admittedly, this was sort of the "perfect storm" of circumstances and no one should expect service this quickly but Travis is amazing! He knows the product inside and out. He's very efficient as well as personable. Working with him has been a pleasure. One of the biggest reasons I felt that I didn't need to keep looking was because Jerm's handles the entire installation. In my case, that includes subcontracting with an electrician because my electrical box is too old and too small to add the heat pump. The peace of mind that comes with having professionals take care of the entire installation is immeasurable. This is my 3rd experience with Jerm's this year and every one of them has been wonderful. Stephanie in the office is so easy to deal with. She's very knowledgeable and helpful.
Jerm's has, by far, been the most professional and reliable service I have used since moving to the Upper Valley (July 2021).They installed my new furnace under an emergent condition during the coldest week of the season.I had my furnace serviced by a different provider in the fall of 2022 and was told it was in good working order when in reality it was on its last legs. It actually failed two days before Christmas! I was frantically calling everyone in the Upper Valley. Jerm's was not only the most competitively priced but were the quickest to get me in the books; they were able to complete the job on 12/27. I also work night shifts and they were more than willing to work with my schedule. In fact, one of the technicians came out early just to meet me in person before I went to bed. It's now been 3 months later and I couldn't be happier with the product. Even when I had a question about the new installation they promptly were able to get a technician out to look at it.They're very professional, timely, and knowledge. I also really love they they send out emails and text messages with a photo of the technician that's coming by. They will forever be servicing my heating and plumbing needs. I will be recommending them to everyone.
Great experience with Zach Fournier. He was highly competent, friendly, prompt and did a great job. Highly recommended.
Had a plumber come over to cap a gas line. Communication was excellent and the service was quick and professional.
The team at Jerm's were extremely polite, professional, flexible, and transparent from quoting to booking to installation. Communication was also excellent. They took extra care to protect our floors and carpet during the installation of a new combi boiler (the unit was on the second floor). 2 unexpected problems came up during the install which they addressed openly and neither issue added any expense to the project. They also stayed until the project was completely finished. We could not be more pleased with the process start to finish.
From the initial phone call to Jerms and speaking with Dawn to the completion of work and review with Jeremy the employees were professional, courteous, kind, knowledgeable and human, a trait lost on many in these times! Jeremy and Mike responded quickly, had a quote within 30 minutes and rearranged schedules to prioritize getting heat back into the house. They arrived on time, if not early, (with texts and emails advising they were enroute) they respected the house with booties and carpets, and Jeremy explained everything about the new system to me before leaving, making sure I had no questions or concerns. Thank you Dawn, Jeremy and Mike! I will be recommending Jerms to anyone in search of plumbing and heating services!
The staff are very helpful in every way. The lady in the office is a peach. She does what ever she can to insure that you get great service. The Tex’s are great they take the time to explain everything they need to do. The are very professional in there work. They are the best plumbers around.
Technician was efficient, knowledgeable and respectful. He diagnosed and fixed our heating system in a single trip.
My experience with Jerm’s Plumbing and Heating was terrific all the way around! From the office staff to the plumbing technicians, everyone was courteous and pleasant. Service was scheduled quickly and communication was excellent, including a notice that the technician(s) were on their way - photo included. My primary technician, Zach F., was prompt, he explained what he was going to do (how and why), he did not try to up sell anything. The work was done well and he gave a “tour” of the completed work. Items in the work area were protected and the area was well cleaned upon completion of the job.I would not hesitate to call Jerm’s for any future plumbing needs and have already recommended the company to my neighbors.Thank you to everyone from Jerm’s, it was a pleasure doing business with you!Debby Childs/Eleanor Huke
Excellent service! Incredibly responsive and professional. Great quality work and very fast.
The office was responsive and assigned a plumber for a next day appointment. Eric let us know that he was on his way to our house. He was quick to introduce himself and quickly started his work. He was able to quickly assess the problem, suggesting two repair options. He discussed both options with us, a choice was made, he repaired the problem within a half hour. No more runny s however faucet. Thank you!!
Hunter was kind, professional, and prompt. We were pleased, as we have been with all the folks at Jerm's Plumbing.
It was a great experience working with Kevin from Jerm's. He was very personable and knowledgeable. Service was prompt . The office made it all very easy and were super agreeable. Very pleased with their service
Tech was super polite and helpful. Great customer service.
We love Jerm's. Even though their techs are really busy and in demand, they booked us a next-day appointment to fix our basement leak—and then called us to fit us earlier in after they had a cancellation. We've used them multiple times and they always show up when they say they will and do great work. Jerm's is our first call whenever we have a plumbing/heating issue.
Easy to schedule, responsive communication, and I really appreciated the shoe covers! Heat pump is working great and I didn’t have to mop the floor after.
We've been happy to have Jerm's on speed dial at our house when we have plumbing issues, and I have consistently been impressed with their knowledge, professionalism, customer service, and (of course) positive results. We used them a few months ago to help us replace a significant section of our drainage pipe(s) in the basement; they explained what was wrong, how they were going to fix it, how long it would take, and what it would cost. Today, they came in to replace a leaking valve where the town water came into our house. Again, they were prompt and clear and had us up and running quickly and according to expectations. I can recommend them highly - they're good at what they do, they treat you with respect, it takes as long as they say, and it costs what they estimate.
Any interaction we have had with Jerm's has been positive. Technicians are on time, explain the work they are doing, are pleasant and courteous. Prices are reasonable. We highly recommend Jerm's.
I've used Jerm's several times over the last few years. The first in a winter emergency situation (boiler broke down). They also installed baseboard heat in a new room, installed a faucet, and replaced the boiler over the years.Their team is *the* most professional, responsive, and friendly outfit I've worked with. Their lead technicians take the time to listen to your problem, offer solutions, and then work to deliver on your requests. They communicate effectively about when they will be at your home, they are prompt, and they are committed to being 'good guests' in your home (always wearing booties to cover their boots, laying out cloth tarps in their work area, etc...). I've never been disappointed.
Our Viessmann boiler's ignition shut off again last night. We weren't able to re-start it and we weren't getting any heat from our under floor radiant heating system. This had been an intermittent problem for a couple of weeks, but we were always able to get the boiler to fire up again by "re-booting." We called Jerm's P & H this morning and they were able to send Jeremy out within an hour of when we called. He quickly diagnosed that there was a malfunctioning boiler temperature sensor.and he replaced it. This corrected the communication between the new sensor and the boiler and thermostats, allowing the proper level of heat to circulate.Jeremy knows his stuff! He was responsive, professional and informative. He made some other helpful and useful suggestions about improving the operation of our system.We had used Jerm's once before for a different service and are highly satisfied with them.
I was extremely pleased with my experience with Jerm's. My boiler was failing right before the coldest day of the year. They provided a quote for a replacement very quickly and then fit me in right away. They did the work efficiently and were highly professional. Communication is great, too. I could not be more satisfied. I will definitely call upon them again and recommend them highly to others.
These guys came to the rescue. First credit goes to Stefanie on the phone. Travis and Mike did a great job communicating and executing the job in a timely fashion. Much appreciated since we were without heat and hot water for days before calling them.
The tech that came out was the same that did the estimate and that reduced any type of omission or misunderstanding. He was prompt, professional and did a great job. Cost less then one bid but a little more then another but we liked the communication and promptness. Even calling the office for some scheduling things was easy. Office was friendly and happy to help.
We had a leaky supply valve for a washing machine. In a tight workspace (a condo laundry room) the Jerm’s technician replaced both valves quickly and efficiently and tested the results. This is definitely one of the better experiences we’ve had with a home service and I will go back to Jerm’s for any future work.
Kevin installed a new Bosche boiler. I can't say enough about his skills and professionalism. The company communicated great and I'll use them in the future for any plumbing need.
Hunter is very professional. On time. I like that I get an email to confirm appt and an email when they Are on the way. Office staff answering the phone are also professional.
Was willing to explain different problems and solutions and discuss the details
A friend recommended Jerm's for a laundry room remodel. We ended up also having some issues with our well pump and decided to have preventative maintenance done on our boiler. All told we met with three different Jerm's employees. All were extremely professional. They answered all of our questions and (most importantly) did high quality work. When there was a tiny issue with a faucet seal (not their fault, I provided the faucet and there was a defect from the manufacturer), they fixed it, no problem. In addition, they have a system that sends a photo of the person who is on their way to do the work ~15 minutes before they arrive by both text and email, which was very helpful. Overall, I am very happy we went with them and will defiantly work with them again. Highly recommend!
It was easy to schedule a service call. The technician arrived on time, provided an estimate for the required work and completed the job the same day. We were very pleased with the entire experience.
We had used Jerm's before but this was urgent and we were not sure if we could get some one on short notice. They came the next day after we called and did an estimate within an hour and got to work two days later. Professional, on time and easy to work with. We were grateful to have them work with us!
This is our first season using Jerm’s for repair and service of our heating system, and it definitely won’t be our last. Their scheduling, contract, payment and appointment reminder system is seamless, and really helpful.Top notch. I highly recommend hiring Jerm’s for any plumbing/heating/hvac needs.
Jerm's was quick, friendly, responsive, and capable with a clogged and leaking sink drain. They did a good job and took care of the problem. I definitely recommend Jerm's.
Jeremy and Kevin were extremely knowledgeable, personable, and considerate. It was a pleasure dealing with them, and they fixed the problem as quickly as possible. Thanks!
I am a young woman who is often home alone when getting plumbing and heating services for my condo. I have used Jerm's several times now - for a dishwasher installation, a new sink/faucet installation, a leaky pipe, and routine maintenance of my Rinnai forced hot air propane heater. Every time they send me a photo of the technician with their name in advance so I know who to expect at my door. The technician has always identified themselves by the name sent in advance. In addition to reliable work with clear upfront prices, I have always felt safe. Their techs also do a great job of explaining processes to someone with no plumbing or HVAC knowledge!
Jerm's was recommended to us by another contractor who had worked with them before. I don't see "whole house sediment filter replacement" on the list of repairs, but that was the main task Zach did for us today. Zach went over all the issues we had with our home and then itemized each repair one by one so we could decide what needed to be done now and what we could put off for later. He explained how the plumbing systems in our home work and what the issues were. We are very satisfied with his work and will definitely use Jerm's for the next phase of our home renovation.
This is a copy of the message I sent to Jerm's Plumbing just after their service technician left:Kevin Welch just finished the service call that we had requested.We would like to commend you on the professionalism and level of customer service that he provided.While I often meet people who are very good, Kevin is an example of whom you want your employees to be when they interact with customers/clients.He not only explained everything that he was doing, but also pointed out what other services he could do and the things your company offers. He is a very good example of letting the customer "want" what you can provide.We was not aware that your company offers installation of Split-Systems. Nowwe are and when we begin to look at having one installed, your company will be the first we call.Kevin spoke highly of not only the company but the management of it. He explained your philosophy of customer service and he exemplifies it.All in all we will recommend your company, and Kevin specifically, to all our friends.Again, thank you for a positive experience.
Exceptional service. Professional courteous. The service tech. was exceptional. I also like the txt with picture so you know who is coming. All my questions were answered for me and with pictures.
Serviced furnace. Very good response time. Very grateful.
Hunter was very knowledgeable and clearly explained the various steps of troubleshooting he was going to follow to unplug the drain pipe from the kitchen to the septic.
I highly recommend Jerm’s Plumbing and Heating. We had a snag in our heating system for which we called a reputable local company multiple times last year and had to shell out close to one thousand bucks without a resolution. I ultimately decided to call these guys and they were awesome! Kevin Welch was knowledgeable, professional and courteous! Our heating is working great now and we hope this company will continue to provide its valuable service to our community here. Kudos to them!
Another positive experience: Professional. Responsive to our request for maintenance work. On time. Excellent communication prior to appointments and for followup - clear and timely notices, with helpful photos; explanation of recommended repairs. Prompt and detailed invoices.
Really happy with everything Jerms did. Great communication before hand and the tech that came to our house was very polite and professional. He did top notch work that we are very happy with
Great service. Highly recommend.
We had a bad leak at water meter and town had to turn of water. I called Jerm and they came right away so we only without water for a short time. Great company.
Called at 7:15 AM concerning a problem with a kickboard heater in my kitchen. Was advised that we would see someone as soon as they were done with their first call. At about 10:45 the truck arrived and the employees entered and introduce themselves. Jeremy and Mike were courteous and got right into evaluating the problem and the resolution. They provided a solution and advised me they could fix the problem immediately there was no need to schedule a return call.While Mike picked up a replacement part at a local supply house Jeremy began removal and prep work. By 1:15 the work was complete and we had our new heating element up and running.Previously we used Jerm's Plumbing & Heating to replace our oil tank and we were once again happy with the work performed and the professionalism of the team that provided service.
The Jerm's technicians were awesome! They came sooner than anticipated and were in/out in no time, fixing the problem in a clean and professional manner. HIGHLY RECOMMEND!
The crew from Jerm's was very professional. They gave an accurate estimate and completed the work as agreed. Their workmanship was excellent. Their cleanup was great. I readily recommend them.
Absolutely first-rate service from quotation right through installation to clean-up.
The work was done efficiently and effectively. The options were explained clearly. Excellent service.
I found a hole in a pipe coming out of the water heater, spraying everywhere in the basement this morning. I called my usual plumber that is supposed to have 24/7 emergency service, and they could get us on the schedule about a week from today.This was not something that could wait a week. I called about 7 different places to see if anyone could come today. Jerm called back right away and said we can be there in a few minutes. I was so impressed! Eric Beck was fast, professional, and left us with a perfect fix. You cannot beat the price or service for Jerm. I now have a new plumbing company!
Extended baseboard heat onto enclosed porch in a timely and professional manner. We’ve used their services before and we’re always impressed with the neatness of their workmanship.
Super reliable, great at communicating, found time to get someone out to us ASAP. Travis was super professional and also recommended some solutions on other issues we are having.
We have used Jerms for all of our plumbing and heating needs. Technicians have always been on time, knowledgeable, and pleasant to deal with. Scheduling is accommodating to time sensitive matters. Overall great client service.
One of the best service experiences I’ve ever had. Communication was super prompt. Conversations with the office were immediately followed by emails. I was informed who the service technician would be and received a real time text when he was en route. Installation was very professional and high quality. Both Dawn and Kevin were very personable and provided clear information making it a joy to interact with them. Highly recommend this company!
Jerm’s has a great team of people, from Dawn in the office to the technicians on site. They are responsive, professional and thorough. We’ve used them twice and will call them again.
I had no water they were here the next day and got my water back on. They are wonderful people to work with!!!
our hot water tank broke down on Monday Sept 28th and on Sept 29 Jerm's Plumbing and Heating came to check it out and a new Hot water heater was installed within a few hours. We have never used this company so i did not know what to expect but to my surprise the job was completed quickly, with quality parts and a very knowledgeable Service Repair man. Thank you Jerm's Plumbing and Heating for a job well done. i am a very satisfied Costumer and would recommend you to friends and family.
They worked on our water heater. It needed some replacement parts. They evaluated it gave us an estimate on the spot and were able to fix it before they left. No need to come back 3 or 4 times and Travis went over everything he was doing as he went. I would definitely use them again and would recommend then. Very professional and a great value. Thank you Travis Nugent
We had a wonderful experience with Jerm's. Our 1880 house needed to be retrofitted with a central stack vent, a challenging job that was anything but straightforward. Eric approached the puzzle with care, creativity, and persistence. He went above and beyond, and we could not have been happier with the result. Thank you, Eric and Jerm's, for your help!
Jerm’s Plumbing & Heating is great to work with. Kevin & Jeremy were great to deal with. They both explained things in an easy to understand manner and I felt valued as a customer and not just a checkbook. They made sure I understood all my options and helped me see the pros and cons before I made a decision. I could have have asked for better service!
Called to say they had an earlier opening. Arrived soon after phone call. Replaced valve and igniter, tested pressure. Quick and professional.
Received notification prior to arrival, here on time, neat uniformed appearance, explained installation procedure and answered my questions, stuck to project until completed, site left in immaculate condition, explained operation fully and even submitted warranty registration.
Loved Eric most excellent service and though he got frustrated with the situation he figured it out and fixed it. The very best
If it had been an option, I would have given 10 stars! Seamless service from initial phone call, text confirmations, explanations and well executed job. Fantastic experience, highly recommend.