These guys came to the rescue. First credit goes to Stefanie on the phone. Travis and Mike did a great job communicating and executing the job in a timely fashion. Much appreciated since we were without heat and hot water for days before calling them.
The tech that came out was the same that did the estimate and that reduced any type of omission or misunderstanding. He was prompt, professional and did a great job. Cost less then one bid but a little more then another but we liked the communication and promptness. Even calling the office for some scheduling things was easy. Office was friendly and happy to help.
My old water heater developed a leak on Saturday. I called and left a message, also left a "chat" message via their website and had a call back first thing Monday morning. The person I spoke with was very friendly and helpful. I was able to schedule same day service and almost before I had time to sit down I had a text message and an email confirming the appointment. Well before I expected it, I had a text that contained the picture of the technician and the message that he was enroute. Zach was very professional, knowledgeable and friendly. I could not be more pleased. I was given product choices and no pressure. (Repairing the old tank was never part of my plan.) At the end of the day, I have hot water again and no mess to clean up. Thanks, everybody!
We had a leaky supply valve for a washing machine. In a tight workspace (a condo laundry room) the Jerm’s technician replaced both valves quickly and efficiently and tested the results. This is definitely one of the better experiences we’ve had with a home service and I will go back to Jerm’s for any future work.
Kevin installed a new Bosche boiler. I can't say enough about his skills and professionalism. The company communicated great and I'll use them in the future for any plumbing need.
Hunter is very professional. On time. I like that I get an email to confirm appt and an email when they Are on the way. Office staff answering the phone are also professional.
Was willing to explain different problems and solutions and discuss the details
A friend recommended Jerm's for a laundry room remodel. We ended up also having some issues with our well pump and decided to have preventative maintenance done on our boiler. All told we met with three different Jerm's employees. All were extremely professional. They answered all of our questions and (most importantly) did high quality work. When there was a tiny issue with a faucet seal (not their fault, I provided the faucet and there was a defect from the manufacturer), they fixed it, no problem. In addition, they have a system that sends a photo of the person who is on their way to do the work ~15 minutes before they arrive by both text and email, which was very helpful. Overall, I am very happy we went with them and will defiantly work with them again. Highly recommend!
It was easy to schedule a service call. The technician arrived on time, provided an estimate for the required work and completed the job the same day. We were very pleased with the entire experience.
We had used Jerm's before but this was urgent and we were not sure if we could get some one on short notice. They came the next day after we called and did an estimate within an hour and got to work two days later. Professional, on time and easy to work with. We were grateful to have them work with us!
Jerm's was quick, friendly, responsive, and capable with a clogged and leaking sink drain. They did a good job and took care of the problem. I definitely recommend Jerm's.
Jeremy and Kevin were extremely knowledgeable, personable, and considerate. It was a pleasure dealing with them, and they fixed the problem as quickly as possible. Thanks!
I am a young woman who is often home alone when getting plumbing and heating services for my condo. I have used Jerm's several times now - for a dishwasher installation, a new sink/faucet installation, a leaky pipe, and routine maintenance of my Rinnai forced hot air propane heater. Every time they send me a photo of the technician with their name in advance so I know who to expect at my door. The technician has always identified themselves by the name sent in advance. In addition to reliable work with clear upfront prices, I have always felt safe. Their techs also do a great job of explaining processes to someone with no plumbing or HVAC knowledge!
Jerm's was recommended to us by another contractor who had worked with them before. I don't see "whole house sediment filter replacement" on the list of repairs, but that was the main task Zach did for us today. Zach went over all the issues we had with our home and then itemized each repair one by one so we could decide what needed to be done now and what we could put off for later. He explained how the plumbing systems in our home work and what the issues were. We are very satisfied with his work and will definitely use Jerm's for the next phase of our home renovation.
This is a copy of the message I sent to Jerm's Plumbing just after their service technician left:Kevin Welch just finished the service call that we had requested.We would like to commend you on the professionalism and level of customer service that he provided.While I often meet people who are very good, Kevin is an example of whom you want your employees to be when they interact with customers/clients.He not only explained everything that he was doing, but also pointed out what other services he could do and the things your company offers. He is a very good example of letting the customer "want" what you can provide.We was not aware that your company offers installation of Split-Systems. Nowwe are and when we begin to look at having one installed, your company will be the first we call.Kevin spoke highly of not only the company but the management of it. He explained your philosophy of customer service and he exemplifies it.All in all we will recommend your company, and Kevin specifically, to all our friends.Again, thank you for a positive experience.
Exceptional service. Professional courteous. The service tech. was exceptional. I also like the txt with picture so you know who is coming. All my questions were answered for me and with pictures.
Serviced furnace. Very good response time. Very grateful.
Hunter was very knowledgeable and clearly explained the various steps of troubleshooting he was going to follow to unplug the drain pipe from the kitchen to the septic.
I highly recommend Jerm’s Plumbing and Heating. We had a snag in our heating system for which we called a reputable local company multiple times last year and had to shell out close to one thousand bucks without a resolution. I ultimately decided to call these guys and they were awesome! Kevin Welch was knowledgeable, professional and courteous! Our heating is working great now and we hope this company will continue to provide its valuable service to our community here. Kudos to them!
Another positive experience: Professional. Responsive to our request for maintenance work. On time. Excellent communication prior to appointments and for followup - clear and timely notices, with helpful photos; explanation of recommended repairs. Prompt and detailed invoices.
Really happy with everything Jerms did. Great communication before hand and the tech that came to our house was very polite and professional. He did top notch work that we are very happy with
Great service. Highly recommend.
We had a bad leak at water meter and town had to turn of water. I called Jerm and they came right away so we only without water for a short time. Great company.
Called at 7:15 AM concerning a problem with a kickboard heater in my kitchen. Was advised that we would see someone as soon as they were done with their first call. At about 10:45 the truck arrived and the employees entered and introduce themselves. Jeremy and Mike were courteous and got right into evaluating the problem and the resolution. They provided a solution and advised me they could fix the problem immediately there was no need to schedule a return call.While Mike picked up a replacement part at a local supply house Jeremy began removal and prep work. By 1:15 the work was complete and we had our new heating element up and running.Previously we used Jerm's Plumbing & Heating to replace our oil tank and we were once again happy with the work performed and the professionalism of the team that provided service.
The Jerm's technicians were awesome! They came sooner than anticipated and were in/out in no time, fixing the problem in a clean and professional manner. HIGHLY RECOMMEND!
The crew from Jerm's was very professional. They gave an accurate estimate and completed the work as agreed. Their workmanship was excellent. Their cleanup was great. I readily recommend them.
Absolutely first-rate service from quotation right through installation to clean-up.
The work was done efficiently and effectively. The options were explained clearly. Excellent service.
I found a hole in a pipe coming out of the water heater, spraying everywhere in the basement this morning. I called my usual plumber that is supposed to have 24/7 emergency service, and they could get us on the schedule about a week from today.This was not something that could wait a week. I called about 7 different places to see if anyone could come today. Jerm called back right away and said we can be there in a few minutes. I was so impressed! Eric Beck was fast, professional, and left us with a perfect fix. You cannot beat the price or service for Jerm. I now have a new plumbing company!
As always, technicians and office staff are friendly and competent. I've used Jerm's for many years and will continue to do so. Hunter Bingham exemplifies what a good technician should be. Lucky to have him.
Extended baseboard heat onto enclosed porch in a timely and professional manner. We’ve used their services before and we’re always impressed with the neatness of their workmanship.
Super reliable, great at communicating, found time to get someone out to us ASAP. Travis was super professional and also recommended some solutions on other issues we are having.
We have used Jerms for all of our plumbing and heating needs. Technicians have always been on time, knowledgeable, and pleasant to deal with. Scheduling is accommodating to time sensitive matters. Overall great client service.
One of the best service experiences I’ve ever had. Communication was super prompt. Conversations with the office were immediately followed by emails. I was informed who the service technician would be and received a real time text when he was en route. Installation was very professional and high quality. Both Dawn and Kevin were very personable and provided clear information making it a joy to interact with them. Highly recommend this company!
Jerm’s has a great team of people, from Dawn in the office to the technicians on site. They are responsive, professional and thorough. We’ve used them twice and will call them again.
I had no water they were here the next day and got my water back on. They are wonderful people to work with!!!
our hot water tank broke down on Monday Sept 28th and on Sept 29 Jerm's Plumbing and Heating came to check it out and a new Hot water heater was installed within a few hours. We have never used this company so i did not know what to expect but to my surprise the job was completed quickly, with quality parts and a very knowledgeable Service Repair man. Thank you Jerm's Plumbing and Heating for a job well done. i am a very satisfied Costumer and would recommend you to friends and family.
They worked on our water heater. It needed some replacement parts. They evaluated it gave us an estimate on the spot and were able to fix it before they left. No need to come back 3 or 4 times and Travis went over everything he was doing as he went. I would definitely use them again and would recommend then. Very professional and a great value. Thank you Travis Nugent
We had a wonderful experience with Jerm's. Our 1880 house needed to be retrofitted with a central stack vent, a challenging job that was anything but straightforward. Eric approached the puzzle with care, creativity, and persistence. He went above and beyond, and we could not have been happier with the result. Thank you, Eric and Jerm's, for your help!
Jerm’s Plumbing & Heating is great to work with. Kevin & Jeremy were great to deal with. They both explained things in an easy to understand manner and I felt valued as a customer and not just a checkbook. They made sure I understood all my options and helped me see the pros and cons before I made a decision. I could have have asked for better service!
Called to say they had an earlier opening. Arrived soon after phone call. Replaced valve and igniter, tested pressure. Quick and professional.
Received notification prior to arrival, here on time, neat uniformed appearance, explained installation procedure and answered my questions, stuck to project until completed, site left in immaculate condition, explained operation fully and even submitted warranty registration.
Loved Eric most excellent service and though he got frustrated with the situation he figured it out and fixed it. The very best
If it had been an option, I would have given 10 stars! Seamless service from initial phone call, text confirmations, explanations and well executed job. Fantastic experience, highly recommend.
Eric was wonderful. Fixed everything and very professional
Eric installed a SpringWell Whole House Water Softener system. It was his first time installing this brand and when he was finished it was perfectly installed. He was polite, professional, and answered all of our questions. In summary, it was so well done and solidly installed. We can't say enough about how great a job he did. Thanks Eric....Pat and Chris Cunneen
I called in as a new customer this morning and they had a technician out to me within 2 hours. Cleaned our oil hot water system and provided an on the spot estimate on two other jobs I need to have done.
Could not be happier with my 3rd service from Jerm's. Scheduled quickly and easily, the tech Eric was on time, explained everything and completed the job quickly and professionally.VERY impressed with the advance text notifications and photo of who would be doing the work. Five stars!
Our experience with Jerm's has been outstanding from start to finish. From the original site visit with Jeremy to all the coordination with Dawn from the front office. We replaced 4 mini-splits, 2 condensers and all the "tubing/connectors". Installation was done by Michael McCall and crew who were prompt, courteous, and extremely knowledgable and professional during the 3 day installation. The level of customer service from start to finish was the best we have ever received. I would highly recommend Jerm's and Michael McCall.Kevin installed a new hot water heater the next day and we were continually impressed with the technicians. So personable and knowledgeable!
Jerm's has repeatedly been a fabulous resource living in the UV. Prompt, polite, and always willing to take the time to talk and explain notes or concerns, we always know going with Jerm's means quality and professionalism. We have called on them for several projects and every time they have been nothing short of spectacular.
excellent experience with Jeremy!!!
So great to have reliable plumbing services here in Norwich! Neat, attentive, smart, polite and great attention to the quality of their work. I highly recommend Tracey, Eric & Jerm's Plumbing!!!
Great service. Jerm's is my plumber for life!
The repair was more extensive than I expected but pricing was clearly stated. Work was professional and thorough.
Very impressed with their Service and efficiency. Estimate done on site, came with parts. Efficient and was always informed about when they would arrive, including picture of person that was coming. Impressive all around! Have finally found a plumbing service you can count on!
Hunter was thorough, prompt, saved me money, explored prices of alternatives, found the missing part, and fixed the leaky toilet perfectly.
Dawn was extremely attentive,accommodating, and efficient on my initial call to arrange this service and subsequent calls about an upcoming AC issue. I needed the reassurance she provided. First impressions and attitude count!Thank you to Eric for his persistence to "overcome" my stubborn fixture to get the job done. He was very cooperative and understanding and felt my problem was only with one sink and not all three, as I anticipated.Thank you to Mike for figuring out how to fix my AC and for cleaning out the compressor unit and for installing a new thermostat. Thank you to Dawn, for arranging for him to stop by before my scheduled appointment to assess my safety, as I was quite anxious when it tripped my smoke/CO2 detector. Thank you for your honesty, professionalism, and service.
I’ve been using Jerms for 6 years now— they have great technicians who are friendly and clear communicators, they always show up on time, they are professional, and they do great work (I’ve never had to call them back for a fix!). I love the new admin/scheduling/billing systems where I get reminders of my appointments and can pay immediately. They also keep photographic records of their work which is super helpful in case something goes wrong (hasn’t happened to me, but nice to know). It’s like having a really reliable doctor for my home’s plumbing system. A wonderful local business!
We hired Jerm's to install heat pumps this spring. Scheduling was easy, Dawn and Jeremy were communicative, provided fair pricing, and the installation was quick and professional. We are happy with our decision and are glad to have the heat pumps!
Eric arrived on time. He was friendly, professional and efficient.Thank you!
Eric was very professional and polite. He replaced our pressure tank quickly. A well done, clean job!!
We have used Jerm's on multiple occasions and are always very satisfied. They are extremely professional and knowledgeable. Jeremy is a pleasure to work with.
Five STARS for Jerm’s Plumbing and Heating! They replaced our old propane boiler and hot water heater, and added heating to our basement. From the first contact they were professional, responsive and prompt. Communication was wonderful throughout the entire process. Each morning we got an email telling us that they were on their way, so we knew when to expect them. They patiently answered all of our questions and did a beautiful job. We would not hesitate to recommend them to others, and to have them back to the house for future jobs.
Pleasant, intelligent, knowledgeable, professional.
Jerm’s is really just the best!
Jeremy Martin from Jerm’s P&H installed a electric hybrid hot water heater for us. The whole experience with the company was perfect. Very professional and experienced. I strongly recommend them.
Jerm's Plumbing was great to work with. They coordinated well with an electrician to install a new heat-pump water heater. It was easy to communicate with them to arrange appointments and to get answers to our questions. They were transparent and reliable about equipment, price, and work schedule. The plumbers were friendly, and they were careful and neat in our home.
I've used Jerm's several times over the last few years. The first in a winter emergency situation (boiler broke down). They also installed baseboard heat in a new room, installed a faucet, and replaced the boiler over the years.Their team is *the* most professional, responsive, and friendly outfit I've worked with. Their lead technicians take the time to listen to your problem, offer solutions, and then work to deliver on your requests. They communicate effectively about when they will be at your home, they are prompt, and they are committed to being 'good guests' in your home (always wearing booties to cover their boots, laying out cloth tarps in their work area, etc...). I've never been disappointed.
Professional, punctual and friendly! Other plumbers were completely disinterested in helping us when our toilet failed. Jerm’s dispatcher and technicians provided the most efficient plumbing experience we’ve had in recent memory. Well done, Jerm’s!
Dawn is fantastic and Jeremy and Eric did excellent work. Jerm’s is transparent and careful. I fully recommend this company and will use them again to install a heat pump in order to get off propane completely.
I contacted Jerm's because of a problem with my house boiler. They scheduled an appointment for me and put me on a waiting list in the event something opened up sooner. The scheduler called me on the very day my issue had turned a corner and had become an "emergency" visit and told me that they had an appointment available. The technician arrived within the designated time frame; diagnosed the problem and efficiently resolved the problem. He explained everything he was doing and was very professional. I would highly recommend this company.
They were able to fit me in fairly quickly, answered all of my questions thoroughly and respectfully, and cleaned up from their work well. Eric was very professional.
They actually have somebody answering the phones! The receptionist was really nice and helpful. The technician that came to my house was great, he even stayed past his normal hours to get the job done. He did a great job and fixed my water heater. I would highly recommend!
We've used Jerm's for heating system maintenance- always great, professional. Now we've used them to repair a toilet and install a sediment filter for the house. Punctual, friendly and informative technician. The level of communication from Jerm's on all fronts is the best: scheduling the appointment, receiving email and text notifications (to me and my husband), knowing who exactly is coming, billing via email after the work is complete. It makes my life easier and it's much appreciated.
As usual, Jerm's technician (this time it was Eric) arrived right on time as advertised. He surveyed the work to be done and cooperated with the other contractor working on our bath to get the job done efficiently, effectively and with courtesy. We will certainly call again on Jerm's for future needs.
Very professional and excellent service. Highly recommend. We had an urgent need for a new installation due to a water tank leakage and Jerm's came to the rescue. Got the job done in no time. Thanks
Did a great job! While servicing or furnace noticed water was running. Toilet upstairs needs to be repaired!
Prompt and professional service. Polite and well prepared.
We had a couple of issues with our heating system. Our fuel provider had gotten out of the maintenance and repair business, so we were stuck in a bit of a bind finding someone to help us out. Luckily, Jeremy was able to help us out pretty quickly. We'll definitely continue with Jerm's Plumbing and Heating in the future.
Jerm's are always timely and professional. They work with your schedule, they are responsive, and they do quality work. I have been impressed every time we have used them, which is multiple at this point. They give sound advice and often try to help us save money when possible. They are quite expensive, but you definitely get value for the money you put in. I will continue using them for all of my plumbing and heating needs and will be happy to do so.
Fast and professional service. Easy to schedule, excellent work at a great price. I highly recommended. Dawn and Eric were nothing short of awesome.
Hunter was knowledgeable, efficient, conscientious and very friendly. We peppered him with tons of questions that he answered to our satisfaction!