These guys came to the rescue. First credit goes to Stefanie on the phone. Travis and Mike did a great job communicating and executing the job in a timely fashion. Much appreciated since we were without heat and hot water for days before calling them.
The tech that came out was the same that did the estimate and that reduced any type of omission or misunderstanding. He was prompt, professional and did a great job. Cost less then one bid but a little more then another but we liked the communication and promptness. Even calling the office for some scheduling things was easy. Office was friendly and happy to help.
My old water heater developed a leak on Saturday. I called and left a message, also left a "chat" message via their website and had a call back first thing Monday morning. The person I spoke with was very friendly and helpful. I was able to schedule same day service and almost before I had time to sit down I had a text message and an email confirming the appointment. Well before I expected it, I had a text that contained the picture of the technician and the message that he was enroute. Zach was very professional, knowledgeable and friendly. I could not be more pleased. I was given product choices and no pressure. (Repairing the old tank was never part of my plan.) At the end of the day, I have hot water again and no mess to clean up. Thanks, everybody!
We had a leaky supply valve for a washing machine. In a tight workspace (a condo laundry room) the Jerm’s technician replaced both valves quickly and efficiently and tested the results. This is definitely one of the better experiences we’ve had with a home service and I will go back to Jerm’s for any future work.
Kevin installed a new Bosche boiler. I can't say enough about his skills and professionalism. The company communicated great and I'll use them in the future for any plumbing need.
Hunter is very professional. On time. I like that I get an email to confirm appt and an email when they Are on the way. Office staff answering the phone are also professional.
Was willing to explain different problems and solutions and discuss the details
A friend recommended Jerm's for a laundry room remodel. We ended up also having some issues with our well pump and decided to have preventative maintenance done on our boiler. All told we met with three different Jerm's employees. All were extremely professional. They answered all of our questions and (most importantly) did high quality work. When there was a tiny issue with a faucet seal (not their fault, I provided the faucet and there was a defect from the manufacturer), they fixed it, no problem. In addition, they have a system that sends a photo of the person who is on their way to do the work ~15 minutes before they arrive by both text and email, which was very helpful. Overall, I am very happy we went with them and will defiantly work with them again. Highly recommend!
It was easy to schedule a service call. The technician arrived on time, provided an estimate for the required work and completed the job the same day. We were very pleased with the entire experience.
We had used Jerm's before but this was urgent and we were not sure if we could get some one on short notice. They came the next day after we called and did an estimate within an hour and got to work two days later. Professional, on time and easy to work with. We were grateful to have them work with us!
Jerm's was quick, friendly, responsive, and capable with a clogged and leaking sink drain. They did a good job and took care of the problem. I definitely recommend Jerm's.
Jeremy and Kevin were extremely knowledgeable, personable, and considerate. It was a pleasure dealing with them, and they fixed the problem as quickly as possible. Thanks!
I am a young woman who is often home alone when getting plumbing and heating services for my condo. I have used Jerm's several times now - for a dishwasher installation, a new sink/faucet installation, a leaky pipe, and routine maintenance of my Rinnai forced hot air propane heater. Every time they send me a photo of the technician with their name in advance so I know who to expect at my door. The technician has always identified themselves by the name sent in advance. In addition to reliable work with clear upfront prices, I have always felt safe. Their techs also do a great job of explaining processes to someone with no plumbing or HVAC knowledge!
Jerm's was recommended to us by another contractor who had worked with them before. I don't see "whole house sediment filter replacement" on the list of repairs, but that was the main task Zach did for us today. Zach went over all the issues we had with our home and then itemized each repair one by one so we could decide what needed to be done now and what we could put off for later. He explained how the plumbing systems in our home work and what the issues were. We are very satisfied with his work and will definitely use Jerm's for the next phase of our home renovation.
This is a copy of the message I sent to Jerm's Plumbing just after their service technician left:Kevin Welch just finished the service call that we had requested.We would like to commend you on the professionalism and level of customer service that he provided.While I often meet people who are very good, Kevin is an example of whom you want your employees to be when they interact with customers/clients.He not only explained everything that he was doing, but also pointed out what other services he could do and the things your company offers. He is a very good example of letting the customer "want" what you can provide.We was not aware that your company offers installation of Split-Systems. Nowwe are and when we begin to look at having one installed, your company will be the first we call.Kevin spoke highly of not only the company but the management of it. He explained your philosophy of customer service and he exemplifies it.All in all we will recommend your company, and Kevin specifically, to all our friends.Again, thank you for a positive experience.
Exceptional service. Professional courteous. The service tech. was exceptional. I also like the txt with picture so you know who is coming. All my questions were answered for me and with pictures.
Serviced furnace. Very good response time. Very grateful.
Hunter was very knowledgeable and clearly explained the various steps of troubleshooting he was going to follow to unplug the drain pipe from the kitchen to the septic.
I highly recommend Jerm’s Plumbing and Heating. We had a snag in our heating system for which we called a reputable local company multiple times last year and had to shell out close to one thousand bucks without a resolution. I ultimately decided to call these guys and they were awesome! Kevin Welch was knowledgeable, professional and courteous! Our heating is working great now and we hope this company will continue to provide its valuable service to our community here. Kudos to them!
Another positive experience: Professional. Responsive to our request for maintenance work. On time. Excellent communication prior to appointments and for followup - clear and timely notices, with helpful photos; explanation of recommended repairs. Prompt and detailed invoices.
Really happy with everything Jerms did. Great communication before hand and the tech that came to our house was very polite and professional. He did top notch work that we are very happy with
Great service. Highly recommend.
We had a bad leak at water meter and town had to turn of water. I called Jerm and they came right away so we only without water for a short time. Great company.
Called at 7:15 AM concerning a problem with a kickboard heater in my kitchen. Was advised that we would see someone as soon as they were done with their first call. At about 10:45 the truck arrived and the employees entered and introduce themselves. Jeremy and Mike were courteous and got right into evaluating the problem and the resolution. They provided a solution and advised me they could fix the problem immediately there was no need to schedule a return call.While Mike picked up a replacement part at a local supply house Jeremy began removal and prep work. By 1:15 the work was complete and we had our new heating element up and running.Previously we used Jerm's Plumbing & Heating to replace our oil tank and we were once again happy with the work performed and the professionalism of the team that provided service.
The Jerm's technicians were awesome! They came sooner than anticipated and were in/out in no time, fixing the problem in a clean and professional manner. HIGHLY RECOMMEND!
The crew from Jerm's was very professional. They gave an accurate estimate and completed the work as agreed. Their workmanship was excellent. Their cleanup was great. I readily recommend them.
Absolutely first-rate service from quotation right through installation to clean-up.
The work was done efficiently and effectively. The options were explained clearly. Excellent service.
I found a hole in a pipe coming out of the water heater, spraying everywhere in the basement this morning. I called my usual plumber that is supposed to have 24/7 emergency service, and they could get us on the schedule about a week from today.This was not something that could wait a week. I called about 7 different places to see if anyone could come today. Jerm called back right away and said we can be there in a few minutes. I was so impressed! Eric Beck was fast, professional, and left us with a perfect fix. You cannot beat the price or service for Jerm. I now have a new plumbing company!
As always, technicians and office staff are friendly and competent. I've used Jerm's for many years and will continue to do so. Hunter Bingham exemplifies what a good technician should be. Lucky to have him.
Extended baseboard heat onto enclosed porch in a timely and professional manner. We’ve used their services before and we’re always impressed with the neatness of their workmanship.
Super reliable, great at communicating, found time to get someone out to us ASAP. Travis was super professional and also recommended some solutions on other issues we are having.
We have used Jerms for all of our plumbing and heating needs. Technicians have always been on time, knowledgeable, and pleasant to deal with. Scheduling is accommodating to time sensitive matters. Overall great client service.
One of the best service experiences I’ve ever had. Communication was super prompt. Conversations with the office were immediately followed by emails. I was informed who the service technician would be and received a real time text when he was en route. Installation was very professional and high quality. Both Dawn and Kevin were very personable and provided clear information making it a joy to interact with them. Highly recommend this company!
Jerm’s has a great team of people, from Dawn in the office to the technicians on site. They are responsive, professional and thorough. We’ve used them twice and will call them again.
I had no water they were here the next day and got my water back on. They are wonderful people to work with!!!
our hot water tank broke down on Monday Sept 28th and on Sept 29 Jerm's Plumbing and Heating came to check it out and a new Hot water heater was installed within a few hours. We have never used this company so i did not know what to expect but to my surprise the job was completed quickly, with quality parts and a very knowledgeable Service Repair man. Thank you Jerm's Plumbing and Heating for a job well done. i am a very satisfied Costumer and would recommend you to friends and family.
They worked on our water heater. It needed some replacement parts. They evaluated it gave us an estimate on the spot and were able to fix it before they left. No need to come back 3 or 4 times and Travis went over everything he was doing as he went. I would definitely use them again and would recommend then. Very professional and a great value. Thank you Travis Nugent
We had a wonderful experience with Jerm's. Our 1880 house needed to be retrofitted with a central stack vent, a challenging job that was anything but straightforward. Eric approached the puzzle with care, creativity, and persistence. He went above and beyond, and we could not have been happier with the result. Thank you, Eric and Jerm's, for your help!